Australia: Australian Export Finance and Insurance Corporation (EFIC) | Complaints Mechanism (CM)
The Australian Export Finance and Insurance Corporation (EFIC) is Australia’s export credit agency. It provides financial solutions and advice to Australian businesses and their overseas buyers.
Australian Export Finance and Insurance Corporation (EFIC)
Created In: 1957
Headquarters: Sydney, Australia
Mission: To enable small businesses by helping them to win business, grow internationally and achieve export success.
The Accountability Office: Complaints Mechanism (CM)
Functions: Dispute Resolution
The Accountability Office
EFIC’s has established a Complaints Mechanism (CM) and anyone concerned about an EFIC sponsored activity can submit a complaint to the CM. The CM will investigate the complaint and attempt to address the issue through dispute resolution and mediation.
After agreement with you, the CM might also involve other parties in the resolution process, such as mediators or external experts. The complaint may also be referred to another party for resolution including the project’s management.
A complaint over the actions and decisions of the EFIC CM can be made to the Commonwealth Ombudsman.
For more information, see our Accountability Resource Guide or visit the EFIC CM’s website.